Deskora – Return & Refund Policy

At Deskora, we’re committed to delivering practical, modern, and high-quality office supplies, stationery, desk accessories, and workspace essentials designed to make your workday more organized, efficient, and productive. If something isn’t right with your order, we’re here to help resolve it simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact our customer support team within this timeframe.
The item is unused and in its original packaging.
The item is damaged, defective, or incorrect.
The product meets our return eligibility requirements.

Eligible unused products may also be returned within the stated return period, subject to the conditions of this policy and applicable consumer protection laws.

🚫 Non-Refundable Items

We generally do not accept returns for:

Office supplies, stationery, or desk accessories that have been used, altered, or damaged after delivery.
Items returned without their original packaging, where packaging is required for return eligibility.
Customized or personalized stationery, engraved desk accessories, and made-to-order office products.
Final-sale or discounted items clearly identified as non-returnable at the time of purchase.
Products specifically marked as non-returnable at checkout.
Items damaged due to misuse, improper handling, incorrect installation, or excessive force.
Products with missing parts or accessories caused by customer handling.

These exclusions do not affect your statutory rights regarding defective, damaged, misdescribed, or incorrect products.

📝 How to Request a Return

To start a return or refund request, please contact our customer support team with:

Your order number.
A brief explanation of the issue or reason for the return.
Clear photographs of the product and its packaging, where applicable.
Any additional information that may help us review your request.

Our team will assess your request and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval

Once your request is submitted, our support team will review the details and determine whether your order qualifies for a return, replacement, or refund.

We may request additional information or photographs if necessary.

2. Return Instructions

If your return request is approved, we will provide:

The designated return address.
Packaging and shipping instructions.
Any additional return requirements, where applicable.

📦 Return Shipping Costs

Return shipping costs are generally the customer’s responsibility unless:

The item is defective.
The product arrived damaged.
The wrong item was delivered.
Applicable consumer protection laws require us to cover the cost.

We recommend using a trackable shipping service when returning products.

3. Refund Issuance

Once your returned item has been received, inspected, and approved:

Your refund will be issued to the original payment method.
Refund processing typically takes 5–7 business days, depending on your payment provider.
Your bank or card issuer may require additional time for the refunded amount to appear in your account.

We will notify you when your refund has been processed, where contact information is available.

📌 Important Notes

Returns should be requested and authorized by our customer support team before products are shipped back.
Items must be returned in their original condition, with all included components and accessories.
Original shipping fees are generally non-refundable unless the item is faulty, incorrect, or otherwise required by applicable law.
Returns showing signs of unauthorized use, customer-caused damage, or missing components may be rejected.
Requests involving suspected fraudulent or abusive return activity may be reviewed and declined where legally permitted.
Refunds and replacements are subject to product eligibility and applicable consumer protection laws.

💬 Need Help?

At Deskora, customer satisfaction is important to us, and we’re here to assist you throughout the return and refund process.

If you have any questions regarding product returns, exchanges, damaged items, or refund status, please visit our Contact Us page.

Our support team will help you find a suitable resolution and ensure your Deskora shopping experience remains smooth, convenient, and worry-free.

Deskora — Everything Your Desk Deserves.